The Driving Standards Agency (DSA) has announced that its online practical driving test booking service for learner drivers will be shut for 4 days, starting from tomorrow the 30th July.

The DSA’s Driving Instructor Registrar, Charles Morton, said, “I apologise in advance that there will a short interruption to service next week. For essential IT maintenance and update work to take place we need to close down all of DSA’s operational booking systems”.

Morton continued, “This system closure will last approximately four days from 5.15pm on Thursday 30th July until 8.00am on Tuesday 4th August. All online services to book or amend practical tests and other instructor services including updating your contact details, applying for registration, renewing your certificate and ordering PassPlus packs will be unavailable”.

The DSA’s contact centre on 0300 200 11 22 will only be able to offer a limited service during the closedown period.

Theory tests services are not affected.

10 Responses to “DSA’s Online Driving Test Booking Shut For 4 Days”

  1. Katie Hughes

    The online booking option still isn’t working and it’s now past 8am !!

    The phone lines are jammed and say the Que is over an hour but doesn’t give you an option to wait on hold, it just cuts you off.

    It’s a bloody shambles if you ask me!

    August 4th, 2009 | 12:45 pm
  2. Mike Nelson

    It’s 16th August 2009 and the online booking option still isn’t working.
    I’m trying to book a standard bike test module 1, and the only option seems to be “moped”

    Yours Frustrated

    August 16th, 2009 | 7:26 pm
  3. Sarah

    Its 20th August and its STILL not working!!!
    I’m tryin to get a cancellation but its not happening :(

    August 20th, 2009 | 10:45 am
  4. Zahra abbas

    I have been trying to book my practical test both online and on the phone. I cannot get through on the phone, it is too busy to take my call, and online there are no dates available anywhere. Getting really fustrated need to book before 28th august.

    August 21st, 2009 | 2:42 pm


    September 4th, 2009 | 2:11 pm
  6. Stuart Mail

    11 Sept and the web site still does not work, neither do the phones as after wading though the tortuous menu system it then cuts you off !!!!!!!!!!!!!!
    Another brilliant UK government computer project :o (

    September 11th, 2009 | 7:12 pm
  7. Jayne Grayson

    I have been trying to book my stepdaughters practical test now for 2 days and am extremely frustrated!!!! The website is a joke – crashes constantly and the phoneline takes you through all the options and then cuts you off stating “due to high level of calls we cannot answer your call”. What are you expected to do? I have read the other comments above about the online service was shut in July – did it ever reopen?!!!

    November 6th, 2009 | 2:10 pm
  8. Mark

    6th November and the online facility is not working. I’ve been trying all afternoon, gave up and tried calling, but got cut off!

    This is absolutely ridiculous!!!

    November 6th, 2009 | 8:33 pm
  9. Chris

    If any of you still can’t get it to work it’s because the DSA cocked up changing the system, so anyone who passed their theory tests during a certain period last summer can’t use the number online. I had all the same trouble, couldn’t get through etc, then finally managed to book one. After months of complaining they finally manually added my number into the system, so it works, but I had loads of trouble dealing with morons who refused to even acknowledge the problem or provide me with any compensation for not being able to book/manage my test – plus getting cancellations is impossible on the phone. If anyone has had or still has the same problem, I’d urge you to hassle the DSA as much as possible. The chief executive is Rosemary Thew – send your complaints directly to her, even though she still doesn’t seem to realise that I am a paying customer (out of neccessity not choice) and they have an obligation to provide a working system. So far I’ve got £20…but I’m continuing to bitch about it because the inconvenience & cost are worth far more than that.

    February 21st, 2010 | 10:59 pm
  10. leon

    its been down for 2 days so far and everytime i ring the number they give me,it says try on line ,i am ready for my test,and getting really fed up now!!!!!!!!

    March 11th, 2010 | 8:44 pm

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