The Driving Standards Agency (DSA) has provided some advice to pupils who are finding it difficult phoning through to the DSA to book their driving tests.

In order to get your phone call answered by the DSA, they are advising pupils and ADI’s to use the fast track service and callback assist.

The Registrar of Approved Driving Instructors for the DSA, Charles Morton gave the following tips:

1. Call 0300 200 1122 and dial one of these options:

- all theory tests, dial 11.

- practical car test enquiry and booking (including ADIs), dial 25.

2. If we don’t answer your call after 60 seconds, you’ll be offered callback assist. This will save your place in the queue so you can hang up and get on with your day.

3. You’ll just need to confirm the number you want us to call back on. It can be a landline or mobile, and it doesn’t have to be the number you’re calling from at the time.

4. Speak your name and hang up when you’re told to. We’ll do the rest.

As soon as you reach the front of the queue we’ll call you back. Don’t worry if you’re on the phone when we call as we’ll try three times.

5. If your number’s been engaged and you haven’t heard back from us within 30 minutes from the moment you hung up, you’ll need to go back to step one.

Steve Tattersall, a spokesperson for Driving School Lessons said, “This is really useful advice as we’ve had plenty of feedback from pupils who have found it difficult to book their driving test online or over the phone with the DSA over the last few weeks”.

Tattersall continued, “Though the situation has now improved, we’d be interested in hearing from pupils who have phoned the DSA and used the DSA’s fast track service and call back assist to book their driving test. Pupils can leave their feedback on this news site”.

The Driving Standards Agency (DSA) has announced that its online practical driving test booking service for learner drivers will be shut for 4 days, starting from tomorrow the 30th July.

The DSA’s Driving Instructor Registrar, Charles Morton, said, “I apologise in advance that there will a short interruption to service next week. For essential IT maintenance and update work to take place we need to close down all of DSA’s operational booking systems”.

Morton continued, “This system closure will last approximately four days from 5.15pm on Thursday 30th July until 8.00am on Tuesday 4th August. All online services to book or amend practical tests and other instructor services including updating your contact details, applying for registration, renewing your certificate and ordering PassPlus packs will be unavailable”.

The DSA’s contact centre on 0300 200 11 22 will only be able to offer a limited service during the closedown period.

Theory tests services are not affected.